Welcome to
Online Toys Australia.
Online Toys Australia is a
Melbourne-based online toy retailer. We ship toys to places all over
Australia including several
international destinations like the US, UK, Canada, NZ and
more. Our toys come with a worry-free,
100% toy satisfaction guarantee so you can buy toys with confidence. We can gift-wrap your toy purchase, add a gift-tag, and despatch it to your favorite recipient just in time for Christmas, their Birthday or any other occasion. We keep all stock on-hand and ready for immediate despatch. We also offer a fast, next-day* delivery service to any Australian destination within the
Express Post network. Online Toys Australia offer lots of toy specials, lots of incentives to keep you coming back, and a great
customer rewards program you simply can't beat. Our web site is very secure, state-of-the-art, easy to use, and a breeze to navigate. And as you will see, shopping for toys or buying that perfect toy gift with
Online Toys Australia is certain to save you time and money too!
Continued here...
Buy Toys Online:
You can buy toys online simply by browsing our web site for the toys you like and adding them to your cart as you go. When you are ready to finalise your order, proceed to the checkout where you can register your details and choose a payment option that suits you.
Buy Toys by Phone
It is recommended that you first register your details on our web site prior to making your order over the phone. This helps to speed up order processing and improve the accuracy of customer information. Once registered, pick up the phone and dial (03) 9394 1944 (for international customers, please dial +61 3 9394 1944) and our staff will be more than happy to create your order and accept payment details. Alternatively, if you would like to place your order online and pay via phone, simply select 'Phone Ordering' as your preferred payment method when at the checkout. Once the order is received by Online Toys Australia, we will contact you to finalise payment details without you having to enter credit card details over the internet.
Contact Us:
You can easily contact us via email, telephone, fax or postal mail. Our email is
sales@onlinetoys.com.au and our telephone number is (03) 9394 1944 (international customers dial +61 3 9394 1944). You may fax our store at any time on (03) 9394 1933 (international customers dial +61 3 9394 1933). Please send all postal correspondence to our postal address listed on the bottom of our home page or
P.O. Box 4009, Keilor Downs VIC 3038, Australia.
Get More Information:
For further information, please see our
Frequently Asked Questions (FAQ) section or our
terms and conditions page.
Shipping Charges:
Online Toys Australia ships all orders via Australia Post. Their fast and reliable service allows us to despatch orders anywhere in Australia and the rest of the world.
We have a flat shipping fee of $7.95 per order, to any destination within Australia, regardless of quantities ordered or their weights. We also offer
Express Post (at an additional charge) that guarantees next day-delivery* within the Express Post network.
Overseas destinations can be shipped via Airmail or Sea mail only.
Despatch Schedule:
For same-day shipping, orders must be placed by 10:00am*. Some orders, particularly those that have wrong or incomplete shipping information, may be delayed. Delays can also occur with declined credit cards, cheque, money order, and some Direct Deposit (EFT) payments. Please contact Online Toys Australia for up-to-date information regarding despatch scheduling of your order on (03) 9394 1944 or
email us with your request.
Important: Since all orders are fully insured for your protection, a signature is required upon delivery. As a result, requests to leave parcels in a designated area (when no-one is home) are often refused.
Tracking:
Customers can easily track the location of their order at any time via the Australia Post web site. Tracking numbers and necessary links to the Australia Post e-Parcel Tracking Web site are included on an email that is sent to customers upon the completion of their orders.
*
Conditions Apply
Online Toys Australia accept many different forms of payment including: Credit Cards (VISA, MasterCard), PayPal, EFT (otherwise known as Direct Deposit), Personal Cheques, Business Cheques, Bank Cheques, and Money Orders. We can also accept credit card payment over the phone for those customers who are reluctant to enter credit card details over the internet. Please keep in mind that while EFT payment made from a Commonwealth Bank account usually appears on our bank statement almost instantly. Payments involving other banks and financial institutions can take several hours or days. Cheque payments require 3 working days to clear.
If you would like to make your purchase using EFT, our bank details are as follows:
Bank: Commonwealth Bank of Australia
Account Name: Online Toys Australia
BSB Number: 063627
Account Number: 10208381
We at Online Toys Australia love to reward our loyal customers any way we can. Our Customer Reward Programme is one example of how we hope to achieve this, and we sincerely hope all our customers take full advantage of it. So, how does it work we hear you ask? Simple... for every AU$1 you spend in our store, we will reward you with 10 Customer Reward Points. You can make multiple toy purchases and save your points for something big at a later time or you may choose to use your accumulated points upon your next visit. It's entirely up to you. To translate points back into dollar terms; 250 points equals AU$1, which you can redeem upon your next purchase (some exclusions apply).
For your convenience, we also have a handy
Customer Reward Points calculator that you can use to convert points into dollars and dollars back into points, located
here. If you're logged in, you can also find out information such as your points tally, points used, average points earned and more! For further information visit our
Customer Reward Points information page or contact us via
email or telephone 61+ 3 9394 1944.
