My toy has arrived broken. What do I do?


If you suspect that the toy you ordered from us is damaged, please refuse to accept delivery. Ask the driver/postman that it be returned to sender by crossing out your delivery address and writing, in big letters, "RTS" (Return To Sender). Notify us about what's happened, and we will take care of the rest by having a replacement toy sent out to you once we receive the damaged toy.

If, on the other hand, you have accepted delivery and discover that your toy is faulty or damaged, please contact and notify our store so we can provide instructions on how to return your damaged item/s. Please do not proceed to return anything unless you have spoken to a sales member of our store.

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