If you legally own a credit card, chequebook or have the ability to obtain a bank cheque through legal means, you are old enough to shop with Online Toys Australia. The legal age in Australia is 18 years.
We understand that many toys look the same, have very similar names and function the same, mistakes are sometimes inevitable. The good news is that we are here to help! We are happy to accept product returns, for a refund or exchange, provided the following conditions:
• That you inform our store of your decision to return the product purchased within 30 days.
• The product/s have not been opened, used or had any seals opened or removed.
• You pay the postage cost for returning your item/s to our store.
• That the products are returned undamaged and in saleable condition.
If you are unsure about any of the above, we are always here to help! Please email, or call us directly for further clarification.
Our toy prices are displayed in Australian currency (AU$). Payments using international credit cards and PayPal accounts, automatically exchange your local currency into Australian dollars on your behalf.
While we take the utmost care in packing all our orders, mistakes, unfortunately, can happen. If you have received an incorrect item, or are missing a product, please contact our store, and we'll endeavour to resolve the error as soon as possible.
Yes, you can. In addition to credit card payments, we also accept bank cheques and personal cheques. Please keep in mind, however, that no order can be processed until our banking institution has cleared the cheque payment.
Bank: Commonwealth Bank of Australia
Account Name: Online Toys Australia
Account Number: 10208381
No, we do not sell second-hand goods/toys. All toys sold online by Online Toys Australia are in new condition and unused.
Our web site tracks the movement of stock in real-time which means if a toy is out of stock, the 'Add to Cart' button is removed and replaced with a 'Sold Out' message.
There are some instances where supplier images may differ from our products on hand. While we do our best in updating our products with the correct photos, some products may have slight variances in colour. If you receive an item that does not look like the toy on our website, please contact us so we can rectify this for you.
Yes, we do. The minimum order amount is AU$5.00 (excluding shipping and discounts).
A PayPal profile that is linked to a cheque or other bank account can take up to 5 working days to clear. During this time, Online Toys Australia is unable to process your order until PayPal has confirmed payment received. PayPal refers to such payments as 'E-Cheque Payments'. You can find out more about eCheque on the PayPal website www.paypal.com by searching for 'eCheque' in the help area of their site.