COLLECT YOUR ORDER FROM US SAME-DAY*!
You are welcome to collect your order from our warehouse in Ravenhall (located approximately 26km West of the Melbourne CBD) at any time during office hours (9:30 am to 5:00 pm Mon-Fri, excluding public holidays). However, there are a few things you need to keep in mind prior to the collection:
- While most orders are ready for collection within 1 hour or less, we advise customers to first wait for a order status update that confirms your order as being ready for collection;
- Bring with you a copy of your order and suitable ID, particularly if your payment method was a credit card;
- If you had intended to buy toys using cheque, unfortunately, it won't be possible for you to collect your order until funds have cleared first, as this usually takes 3-4 days;
- Orders must be collected within two weeks;
- Orders can only be collected from our Ravenhall warehouse located at 2/65 Eucumbene Dr, Ravenhall, VIC 3023.
Please keep in mind that, while it may be tempting to browse our toy shop upon your arrival, unfortunately, this is not possible since we are a purely online store. And due to the fact that we operate out of a warehouse, conditions for browsing are not ideal due to forklifts operating in the area, lack of pricing on products or shelves etc. Just remember that it's always easier, and safer, to browse our online toy store from the comfort of your home or office, make your purchase, and then pick up your order when it's convenient for you.
This page was last updated: 18/07/2021