CUSTOMER REWARD POINTS
At Online Toys Australia, we love to reward our loyal customers in any way we can. This is why we were the first online toy store in Australia to introduce a Customer Reward Points program, back in 2006, and why we believe so many of our loyal customers continue to shop with us today. It's a great way for our store to give back to our customers for the loyalty and continued support we receive year after year. So, if you are new to our or you think your loyalty isn't appreciated elsewhere, join us and the many thousands of happy customers who save money every time they buy their kids, family and friends, both here and overseas. And it's super easy to do!
How does it all work? Simple! For every $1 you spend in our store, it's 10 Reward Points earned. So if you spend $20.00 at the checkout, you'll earn 200 Reward Points immediately upon payment of your order. Please note that an account is needed to earn reward points (instructions on how to do this can be found below). Customers must be logged in to their account at the time of order placement.
So how much is 10 customer reward points worth exactly? Our website calculates points using a ratio of 250:1. This means that 250 points equals $1 so if you have 1,000 Reward Points in your account, that's worth around $4 which you can use and save on your next purchase. And these are real savings that you can earn every time you shop with Online Toys Australia!
Would you like to earn even more Reward Points? Occasionally Online Toys Australia offer promotions that allow customers to earn Rewards Points for writing testimonials, product reviews or by entering our competitions. Sometimes our promotions can earn you double the points on selected items or if you spend over a certain amount. So please remember to visit our store regularly as these promotions are not always advertised on social media or through email marketing and generally don't last longer than 24-48 hours.
- Customer Reward Points are not transferable.
- Customer Reward Points cannot be redeemed for cash (other than redemption via the website and while at the checkout).
- Customer Reward Points can be redeemed only while shopping with Online Toys Australia and cannot be used/redeemed elsewhere.
- Customer Reward Points are applied to the purchase price, excluding shipping costs.
- Some heavily reduced or clearance lines may be excluded from the Customer Rewards Program.
- Customer Reward Points are automatically applied to a customer's account once payment is made in full and cleared by our bank or payment gateway.
- Customer Reward Points not redeemed within 36 months of issue are automatically deemed as 'expired'.
Frequently Asked Questions (FAQ)
Simple! Just create an account and user password before finalising your purchase with us. In turn, any Customer Rewards Points generated can then be applied to your next order. However, by not creating an account or not logging into your account at the time of purchase, any Customer Rewards Points earned would automatically be forfeited. Unfortunately, we cannot add points back into your account if this were to occur.
Easy. Just make sure that you log in to your account before submitting your order, and our website will automatically inform you of the amount of Reward Points that you have and also allow you to specify how many points you would like to use. You can enter any value up to the maximum points you have or ignore this option if you wish to not use any.
Always remember to log into your account before placing your order, otherwise the website will not attempt to match your order with an existing account. If you were logged in but you simply forgot to use your Reward Points, unfortunately we are unable to allocate Reward Points to exisiting orders once they are created. This needs to be done while you are at the checkout finalising your order. However, the good news is that your account will have accumulate the new Reward Points for next time.
Unfortunately, Customer Reward Points are non-transferable regardless of the circumstances. Please ensure to use only one account at all times to maximise all the benefits our Customer Reward System has to offer.
Usually, and the most likely reason for the disappearance of Customer Reward Points is that they may have expired. Three years (36 months) is the limit in which points must be used. Otherwise, they automatically expire. However, if you feel that your Reward Points have disappeared for a different reason, please contact our store, and we will investigate the matter for you.
Please note: Shipping charges are excluded from reward points calculations.