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Returns & Refunds

Online Toys Australia - Returns & Refunds

Made a mistake? Purchased the wrong toy? Received the wrong toy? Is it the wrong size, shape, colour, style or weight? Does it fail to work, run, spin, fly or function the way it should? No matter the situation, you'll be pleased to know that Online Toys Australia is here to help. However, your individual circumstance will dictate on how best to approach a resolution:

Wrong product purchased

We've all made mistakes from to time so don't worry. The first thing to do is contact our store, either via phone or email, so we can discuss the best solution that best suits your circumstances. Please have your order number ready when contacting us by phone and please don't forget to include it in your email so we can quickly identify your purchase.

Our friendly staff will then provide you with helpful information with instructions on what to do next.

We sent you the wrong product(s)

It's not often that we make mistakes like theseWe've all made mistakes from to time so don't worry. The first thing to do is login to our web site and click on "My Account" link located at the very top of the page. Now click on the "Order history" tab and click "search". Now click on the order that contains the product(s) you wish to return. Fill in the form and we will contact you usually within 24-48 hours. And that's it!
Instructions on what to do next will be forwarded to you via email.

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