Shipping Charges:
Online Toys Australia offer a flat-rate shipping fee of $7.95, per order, to any destination within Australia. We also offer Express Post (at an additional charge) that guarantees next day-delivery* within the Express Post network.

Despatch Schedule:
For same-day shipping, orders must be placed by 10:00am* (not applicable during the November & December months). Some orders, particularly those that have wrong or incomplete shipping information, may be delayed. Delays can also occur with declined credit cards, cheque, money order, and some Direct Deposit (EFT) payments. Please contact Online Toys Australia for up-to-date information regarding despatch scheduling of your order on (03) 9394 1944 or reach us via our help desk with your request. Please Note: A signature will be required upon delivery of orders. As a result, requests to leave parcels in a designated area (when no-one is home) is not allowed.

Tracking:
Customers can easily track the location of their order at any time via the Australia Post web site. Tracking numbers and necessary links to the Australia Post e-Parcel Tracking Web site are included on an email that is sent to customers upon the completion of their orders.

* Conditions Apply

Online Toys Australia accept many different forms of payment including: Credit Cards (VISA, MasterCard and American Express), PayPal, EFT (otherwise known as Bank Deposits), Personal Cheques, Business Cheques, Bank Cheques, and Money Orders. We can also accept credit card payment over the phone for those customers who are reluctant to enter credit card details over the Internet. Please keep in mind that while EFT payments made from a Commonwealth Bank account usually appears on our bank statement almost instantly, payments involving other banks and financial institutions can take several hours or days. Cheque payments require 3 working days to clear.

If you would like to make a payment via EFT (or Bank Deposit), our bank details are as follows:
Bank: Commonwealth Bank of Australia
Account Name: Online Toys Australia
BSB Number: 063627
Account Number: 10208381

Customers wishing to pay via EFT from overseas, our bank's BNC/Swift Code is: CTBAAU2S.

We at Online Toys Australia love to reward our loyal customers any way we can. Our Customer Reward Programme is one example of how we hope to achieve this, and we sincerely hope all our customers take full advantage of it. So, how does it work we hear you ask? Simple... for every AU$1 you spend in our store, we will reward you with 10 Customer Reward Points. You can make multiple toy purchases and save your points for something big at a later time or you may choose to use your accumulated points upon your next visit. It's entirely up to you. To translate points back into dollar terms; 250 points equals AU$1, which you can redeem upon your next purchase (some exclusions apply).

For further information visit our Customer Reward Points information page or contact us via our Help Desk.