Online Toys: The Best Place to Buy Toys in Australia

We at Online Toys Australia love to reward our loyal customers any way we can. Our Customer Reward Program is one example of how we strive to achieve this, and we sincerely hope all our customers take full advantage of it. So, how does it work? Simple... for every AU$1 you spend in our toy store, we will reward you with 10 Customer Reward Points. You can make multiple toy purchases and save your points for something big at a later time, or you may choose to use your accumulated points upon your next visit. It's entirely up to you. To translate points back into dollar terms; 250 points equals AU$1, which you can redeem when you next buy toys (some exclusions apply) in our online toy shop.

For further information visit our Customer Reward Points information page or contact us via our Help Desk.

Shipping Charges:
Online Toys Australia offers a flat-rate shipping fee of $9.90 per order, to any destination within Australia. We also offer Express Post (at an additional charge) that guarantees next day-delivery* within the Express Post network.

Dispatch Schedule:
Our toy store offers same-day shipping for orders placed by 10am* (not applicable during the November & December months). Some orders, particularly those that have wrong or incomplete shipping information, may be delayed. Delays can also occur with declined credit cards, cheque, money order, and some Direct Deposit (EFT) payments. Please contact Online Toys Australia on (03) 9394 1944 for up-to-date information regarding dispatch scheduling of your order, or reach us via our help desk with your request.

Tracking:
When you buy toys with us, you can easily track the location of your order at any time via the Australia Post website. Tracking numbers and necessary links to the Australia Post e-Parcel Tracking website are included on an email that is sent to our customers upon the completion of their orders.

* Conditions Apply

Online Toys Australia accept many different forms of payment, including: credit cards (VISA, MasterCard and American Express), PayPal, EFT (otherwise known as bank deposits), personal cheques, business cheques, bank cheques, and money orders. You can also buy toys by giving your credit card details over the phone, if you’re reluctant to enter them over the internet. Please keep in mind that while EFT payments made from a Commonwealth Bank account usually appear on our bank statement almost instantly, payments involving other banks and financial institutions can take several hours or days longer. Cheque payments require 3 working days to clear.

If you would like to make a payment via EFT (or Bank Deposit), our bank details are as follows:

Bank: Commonwealth Bank of Australia
Account Name: Online Toys Australia
BSB Number: 063627
Account Number: 10208381

Customers wishing to pay via EFT from overseas, our bank's BNC/Swift Code is: CTBAAU2S.

Collect your order from our warehouse after you buy toys online to save on shippings costs!

You are welcome to collect your order from our warehouse in Derrimut (located approximately 20km West of the Melbourne CBD) at any time during business hours (9am to 5pm M-F, excluding public holidays). However, there are a few things you need to keep in mind prior to the collection:

• While most orders are ready for collection within 1 hour or less, we advise customers to wait for a confirmation email to arrive first;
• Bring with you a copy of your order and suitable ID, particularly if your payment method was a credit card;
• If you had intended to buy toys using cheque, it will not be possible for you to collect your order until funds have cleared first, as this usually takes 3-4 days;
• Orders must be collected within two weeks, otherwise our store reserves the right to cancel the order without notice;
• Our warehouse location is 180 Calarco Drive, Derrimut, VIC 3030. Please remember to enter Calarco Drive via Australis Drive as there are two Calarco Drives in Derrimut.

Please keep in mind that, while it may be tempting to browse our toy shop upon your arrival, unfortunately this is not possible as we operate out of a warehouse that is not suitable for browsing. For example, we have no product pricing on our shelves, many of the products are hidden/stored inside boxes, tall racking prevents easy reach of products and forklifts that operate in the same area pose a danger to customers/visitors... It's always easier, and better, to simply browse our online toy store from the comfort of your home or office, buy toys online via our user-friendly website, and then have your order picked up if desired.