What if I need to modify my order?
You can modify your order at any time, as long as the order hasn’t been packed. Once an order is packed it’s generally too deep in the system to be easily retrieved. It’s best to contact our store as soon as possible to avoid disappointment.
What if I need to change my shipping address?
A change of address is possible any time before the order is shipped.
Once an order is accepted by the carrier, redirecting the parcel rarely
Can I get same day delivery?
Unfortunately, same-day delivery is not possible at the present time.
Delivery of my order is taking a long time. What should I do?
On average, delivery times can be anywhere between 2-5 business days.
However, some areas may take a lot longer depending on your geographical
location. In fact, some regional or remote areas of Australia can take
up to two weeks or more! If you are experiencing unexpected delays,
beyond seven working days or more, please call or email our toy store,
so we can investigate the matter further for you.
You're most welcome to collect your order from our warehouse at any time between 9:30 am and 5:00 pm Mon-Fri (excluding p/holidays). No appointment is necessary. However, it's generally a good idea to wait for email confirmation, that your order is ready, before making your way to our warehouse.
Please remember to select 'Click & Collect' as you're preferred shipping method at the checkout before submitting your order. This is a totally free service. Upon collection, please bring a copy of your order as proof of purchase.
I live overseas, can I still buy from your store?
Absolutely! It doesn't matter where you are ordering from provided the
intended shipping destination is either Australia or New Zealand.
Unfortunately, orders cannot be shipped/delivered elsewhere at the
My toy has arrived damaged/broken. What do I do now?
If you suspect that the toy you ordered from us is damaged, simply refuse delivery. The driver will have no choice but to return the consignment back to our store. Let us know what happened (either by email or phone) and we will make sure a replacement is sent to you upon arrival.
If, on the other hand, you have accepted delivery and discovered that your toy is faulty or damaged, please notify our store, so we can provide instructions on how to return your damaged item/s. Please do not proceed to return anything unless you have contacted our store beforehand.
We use Australia Post for fast and reliable door-to-door delivery.