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Click & Collect

Online Toys Australia offer a quick, same-day click and collect service. Simply select 'Click & Collect' as your shipping method at the checkout, and wait for an email to confirm your order is ready, usually within 1 hour!
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COLLECT YOUR ORDER IN ABOUT 1 HOUR!*

You are welcome to collect your order from our warehouse in Ravenhall (located approximately 27 km West of the Melbourne CBD) at any time during office hours (9:30 am to 5:00 pm Mon-Fri, excluding public holidays). However, there are a few things you need to keep in mind prior to the collection:
  • While most orders are ready for collection within 1 hour or less, we advise customers to first wait for an order status update that confirms your order as being ready for collection;
  • Bring with you a copy of your order and suitable ID, particularly if your payment method was a credit card;
  • If you had intended to buy toys using cheque, unfortunately, it won't be possible for you to collect your order until funds have cleared first, as this can usually take 3-4 days to clear;
  • Orders are required to be collected 14 days;
  • Orders can only be collected from our Ravenhall warehouse located at 2/65 Eucumbene Drive, Ravenhall VIC 3023.
Please keep in mind that, while it may be tempting to browse our toy shop upon your arrival, unfortunately, this is not possible since we are not setup like a conventional store or shop. We're an online store and we operate from a warehouse which means that conditions for browsing are not ideal due to forklifts operating in the area, lack of pricing on products or shelves etc. Just remember that it's always easier, and safer, to browse our online toy store from the comfort of your home or office, make your purchase, and then pick up your order when it's convenient for you (usually within 1 hour).
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