Delivery Charges
The cost to deliver your order, no matter the size or weight, anywhere within Australia is $15.99 including packing & handling. It's called a 'Flat-Rate' shipping fee, and it's the most you will pay for any size order, regardless of your geographical location within Australia. And the best part of all, it's a door-to-door service which not only affordable, but convenient too!
Delivery Times
Australia is a large country geographically which means transit times can vary significantly from one location to the next. Deliveries can take anywhere between 1 and 10 days, or even more to places like Christmas Island and other similar remote areas. All orders are packed and despatched from our Ravenhall (Melbourne-based) warehouse so if the order is urgent, please consider the distance your order is required to travel prior to order placement.
Same Day Despatch
For same-day despatch, orders must be placed and paid for prior to 12:00 pm (local Melbourne time or AEST). This excludes weekends, public holidays, and peak periods during the October, November & December months.
Next-Day Delivery
Urgent, next-day* deliveries are offered to specific areas of Australia by Australia Post. Delivery areas that are covered by the Express Post Network can be viewed here. Addresses situated outside of the Express Post network may still be ordered as 'Express Post' if quicker delivery times are needed, compared to standard shipping. * Please note that additional shipping fees will apply.
Order Collection/Pickup
Orders may be collected from our warehouse (located at 84 Enterprise Way, Sunshine West VIC 3020). Please remember to select "Warehouse P/U" as your shipping method at the checkout. This is a free service, and you can usually collect your order from our warehouse within about an hour.
We want nothing more than for you to be delighted with your purchase. We carefully select our product range from many thousands of suppliers and brands, both here in Australia and all across the world. However, mistakes happen and problems sometimes arise even with our best intentions and yours. So, if you need to return your purchase for any reason, please read through our Returns Policy below before sending your purchase back to our store.
Change of mind
Customers may return unopened products back to our store within 30 days of delivery for a refund or exchange. Products must be in saleable condition, unopened, unused and not arrive damaged. Shipping costs are at the expense of the customer. IN the event that a product needs to be exchanged, shipping costs back to the customer are also at the customer’s expense.
Wrong product purchased
We’ve all made mistakes from time to time so don’t worry or stress if this has also happened to you! The first thing to do is contact our store, either via phone or email, so we can discuss the best solution that best suits your circumstances. Please have your order number ready when contacting us by phone and please don’t forget to include it in your email so we can quickly identify your purchase.
Our friendly staff will then provide you with helpful information with instructions on what to do next.
We sent you the wrong product/s
It’s not often that we make mistakes, but we are human after all. So if we have sent you the wrong item, please accept our apologies. Let us know as soon as you can either by telephone (03) 9394 1944 or use this Contact Us form so we can assist you with instructions on what to do. In the meantime, it’s important to remember not to open the product in question or use it or damage it in any way.
Product Warranty & Refunds
Refunds are warranted in circumstances where products that are under warranty cannot be replaced or repaired. We may need to issue a refund when products have arrived damaged or faulty, or a replacement is neither available in our store or from our supplier. In most cases, such products are required to be returned. However, this is usually determined on a case-by-case basis and can vary from one customer to the next.
Once the product in question arrives back in our store, the product will be accessed and processed usually within a 24-48 hour period. Please note, refunds can only be issued via the same payment method that was initially used to place the order, and cannot be refunded to any other person or any other payment method.
Our policy do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
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